1. General Policy
GlobalSoft PRO is committed to supplying genuine software licenses and providing reliable customer support.
Due to the digital nature of software licenses and the electronic delivery of license keys and activation credentials, all sales are generally considered final once the license key, activation credentials, or other license-related information has been delivered to the customer.
We do not offer refunds or exchanges for a change of mind, an incorrect purchase, incompatibility resulting from the customer’s failure to check the system requirements, or other reasons unrelated to a defect in the product or a failure to fulfil the order.
This policy is subject to applicable laws and does not exclude any rights or remedies that cannot lawfully be excluded.
2. Non-Returnable and Non-Exchangeable Licenses
Unless otherwise required by applicable law, the following products are not eligible for return, exchange, or refund once delivered or issued:
- Software license keys that have been delivered electronically.
- Activated, redeemed, or registered software licenses.
- Licenses linked to a Microsoft account or another user account.
- Licenses registered to an individual or a legal entity.
- Corporate, business, or volume licensing products that have been assigned, registered, or issued to a specific customer.
- Subscription licenses for which the subscription period has commenced or the subscription benefits have been made available.
- Products purchased with incorrect specifications or selected incorrectly by the customer.
A license that has been issued, registered, or assigned to a specific customer may not be transferable or eligible for cancellation under the applicable license terms.
3. Cases Eligible for Review
A refund or exchange request may be considered in the following circumstances:
- The license key or activation credentials supplied are invalid or defective.
- The product delivered materially differs from the product description or specifications stated on our website.
- The customer has been charged more than once for the same order.
- The order has been paid for but the purchased product has not been delivered.
- The wrong product or license type has been supplied due to an error on our part.
- A refund or other remedy is required under applicable law.
Where appropriate, we may first attempt to resolve the issue by providing technical assistance, correcting the delivery, replacing the defective license, or supplying the product originally ordered.
If the issue cannot be resolved, we will consider an appropriate refund or other remedy, subject to the applicable circumstances and legal requirements.
4. How to Request a Refund or Exchange
To request a refund or exchange, please contact our customer support team through the contact form on our website.
Please include the following information:
- Your order number.
- The email address used to place the order.
- The product name and license type.
- A detailed description of the issue.
- Relevant screenshots or other supporting evidence, where applicable.
We will review your request and provide an initial response within two business days of receiving the necessary information.
The review period does not limit any applicable statutory deadlines or legal remedies.
5. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The time required for the refunded amount to appear in your account may depend on your payment provider, card issuer, or financial institution.
Where a refund is approved because of a confirmed product defect, incorrect delivery, or another issue attributable to us, the remedy will be determined in accordance with the applicable circumstances and legal requirements.
6. Contact Us
For questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact form available on our website.
GlobalSoft PRO will review refund and exchange requests fairly and in accordance with the applicable terms of the relevant software license and applicable law.
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